Claims Handling Process
A complaint is understood to be a statement of the client's dissatisfaction with the professional. A request for a service, a request for information, a clarification or a request for an opinion cannot be considered as a complaint. Any complaint regarding a TRUFFLE CAPITAL product or service should be made directly to the Management Company.
By mail to the management company, at the following address:
TRUFFLE CAPITAL 5, rue de la Baume 75008 PARIS
By phone at the following number: 01.82.28.46.00
By mail, to the following address: contact@truffle.com specifying the term "Complaint(s)" in the subject line of the e-mail.
TRUFFLE CAPITAL will acknowledge receipt of any complaint within a maximum of ten working days from the date of submission, unless a response is provided to the client within that timeframe.
TRUFFLE CAPITAL will make every effort to respond as quickly as possible to any complaint brought to its attention, within a maximum period of two months from the date of submission of the complaint.
The processing of a claim by the management company is free of charge, the client will not bear any specific cost (file fees, research or other ...) related to the processing of his claim.
In case of disagreement with the response or solution provided, the claimant has the option to appeal to the AMF Mediator free of charge.
The Mediator can be contacted by the client through two methods:
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By visiting the AMF website at www.amf-france.org/fr/ , navigating to the link at the bottom of the "The Mediator" section, selecting the "The Mediator: Instructions for Use" tab, and choosing "Contact the Mediator.".
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By reaching out to the AMF Mediator by mail at the following address: Le Médiateur Autorité des marchés financiers 17 place de la bourse 75082 Paris Cedex 02.
The AMF Mediation Charter is available at the following address : https://www.amf-france.org/fr/le-mediateur-de-lamf/le-mediateur-mode-demploi/quelles-regles-encadrent-la-mediation
A more detailed version of the complaint’s procedure can be requested from Truffle Capital.
Intermediation Fees
TRUFFLE CAPITAL did not make use of investment decision support and order execution services whose costs exceeded 500,000 euros in fiscal year 2023.
Compensation Policy
The remuneration policy is not made available on the website but is included in the funds' annual reports.
Conflict of Interest Policy
Data Protection Policy
The purpose of the data protection policy is to provide you with detailed information about how TRUFFLE CAPITAL collects, protects and retains your personal data, and why it is used and shared. This policy also aims to inform you of your rights regarding the collection and processing of your personal data and how to exercise your rights.